The challenge

FedEx’s technology teams had documentation spread across different platforms — from customer-facing API guides to internal architecture decision records. Different groups were using different tools, which made it difficult to maintain consistency across the organization.

FedEx needed a better solution. Teams had to publish everything from technical architecture records to developer-focused security guidelines, but their existing tools weren’t built for collaboration. The problem was clear: some people wanted to work in code, others needed a visual editor. But their existing documentation tools couldn’t accommodate both approaches.

The solution

FedEx chose GitBook for its flexible approach to documentation. The intuitive visual editor makes it easy for anyone to jump in and start contributing — no technical knowledge required. At the same time, developers and technical writers who prefer working in code can use Git-based workflows without changing how they work.

The key is that both approaches stay perfectly synchronized. Whether someone makes edits in GitBook’s editor or pushes changes through Git, everyone can see updates in real time through the version history. This means teams can finally work together without bottlenecks — the visual editor removes barriers for non-technical contributors, while Git workflows keep technical teams productive, all while maintaining a single source of truth.

For a global enterprise like FedEx, managing documentation access matters at multiple levels. GitBook’s permissions system lets them control who can edit documentation across different teams, while authentication ensures their internal docs stay secure — only team members can view them. This combination of editor permissions and reader authentication gives FedEx the flexibility to publish documentation internally while maintaining the right level of control for edits and reviews.

For FedEx, GitBook is the foundation that brings documentation together across a complex, global organization. And it’s helping teams to collaborate effectively — regardless of their technical background or preferred workflow.

Want to join FedEx and streamline documentation across your organization? Get started with GitBook for free or reach out to our team to see how GitBook’s powerful organization tools can handle even the most complex documentation needs.