“It was important for us to find a tool that provides format and features that would satisfy both our technical teams that feed documentation like API references, as well as our customer care team who produces user guides. That was an important factor in choosing GitBook.”

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that is a massive time and cost saving — so that’s something that we’re paying a lot of attention to right now.”